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Tungsten™ E2 Handheld 585
CHAPTER 28 Common Questions
My phone connection drops before I finish using it.
You need to increase the Idle timeout setting on the Network Preferences Details screen.
I get an error message when I try to dial a phone number using my
handheld.
• Make sure that the proper phone driver is installed on your handheld.
• You may need to set up a connection with your phone
. See the documentation included with
your phone for assistance with completing the connection setup process.
•Check the Phone Preferences
screen and make sure the correct phone connection is selected.
The VersaMail
®
application
I am having problems accessing my account.
Occasionally you may experience problems using an email account after you set it up. If you
followed the account setup procedure
and are experiencing problems using the account, verify
that the account complies with your email provider’s requirements by following these steps:
• Verify both your password and your username for your email account.
• If you are connecting using a mobile phone through the built-in Bluetooth technology on your
handheld, a cable, or the IR port on your handheld, verify that you have either a data-enabled
GSM or a high-speed GPRS account with your wireless service provider.
• Some wireless service providers require you to be on their network to use your email account. If
this is the case, be sure to use your provider’s network as the connection type for the account.
- User Guide 1
- Copyright and Trademark 2
- Software Download Available 2
- Table of Contents 3
- About This Guide 19
- What’s in this guide? 20
- Sidebars 21
- Setting Up 22
- What’s in the box? 23
- System requirements 23
- 1 Connect your handheld: 25
- 1 Press the power button 27
- 2 WINDOWS ONLY 28
- Using user profiles 32
- Creating a user profile 33
- 2 Create the profile: 34
- 1 Begin synchronization: 35
- Your Handheld 39
- What’s on my handheld? 40
- What’s on the screen? 43
- Application controls 44
- What’s on the CD? 47
- HotSync Manager 48
- Moving Around in Applications 52
- Opening applications 53
- Using Applications 54
- Using the 5-way navigator 55
- Moving around in dialog boxes 58
- Moving around in menus 58
- Using the Command stroke 60
- Using the Command toolbar 60
- 1 Tap Fi nd 61
- 2 writing 64
- Using full-screen writing 65
- Writing Graffiti 2 characters 66
- Graffiti 2 alphabet 68
- Graffiti 2 numbers 69
- Graffiti 2 punctuation marks 70
- Graffiti 2 gestures 73
- Writing Graffiti 2 ShortCuts 76
- Graffiti 2 ShortCuts 77
- 1 Open an entry: 80
- Editing information 82
- 2 Copy the information: 83
- 2 Delete the information: 84
- Why synchronize information? 87
- How to synchronize 89
- When would I use each method? 90
- Synchronizing with a cable 92
- HotSync icon 95
- Tap pick list 95
- Synchronizing over a network 98
- 2 Prepare your handheld for 100
- 3 Select a service: 101
- Did You Know? 102
- Before You Begin 103
- 3 Prepare your handheld for 105
- 3 Click OK 107
- Key Term 110
- 2 Copy the application: 115
- 2 Do one of the following: 118
- 1 Open an application: 119
- Imported 122
- 1 Open the Info dialog box: 126
- 1 Go to Applications 128
- 2 Open the Delete dialog box: 128
- 3 Delete the application: 129
- 1 Open Add/Remove Programs: 130
- Change or Remove Programs 131
- Related topics 132
- Managing Your Contacts 133
- Adding a contact 134
- 4 [ & ] OPTIONAL Add a 136
- Selecting contact field types 138
- 2 Define the custom fields: 139
- 2 Create a business card: 140
- 2 Duplicate a contact: 141
- 2 Search for the contact: 142
- 4 Select OK 143
- 3 Specify the information 144
- Using Quick Connect 146
- 2 Enable Tap-to-Connect: 149
- Select to edit 150
- Managing Your Calendar 153
- 1 Open Day View: 154
- 2 [ & ] OPTIONAL If the 154
- 1 Press Calendar 158
- 3 Set the repeat interval: 158
- 4 Set the repeat interval: 160
- 5 Select OK 163
- Color-coding your schedule 165
- 3 Set the alarm: 169
- 3 Change the date and time: 170
- 2 Open the Purge dialog box: 174
- 3 Select the events to purge: 174
- 1 Open Week View: 179
- 1 Open Month View: 180
- 1 Open Year View: 181
- Customizing your calendar 182
- 7 Select OK 185
- Managing Your Office Files 190
- Viewing Photos and Videos 194
- Supported file types 195
- Viewing media 196
- Viewing a slide show 201
- 3 Rotate the photo: 202
- Organizing photos and videos 204
- 3 Create an album: 205
- 4 Do one of the following: 205
- 5 Select Done 205
- Select to 207
- 2 Sort photos and videos: 208
- 2 Personalize a photo: 209
- 3 Copy the photo: 211
- 3 Delete the photo or video: 212
- Sharing photos and videos 213
- Listening to Music 216
- Handheld 218
- Save Tracks 223
- 3 Prepare your handheld: 224
- 2 Select a song to play: 226
- Managing playlists 227
- Up arrow 228
- Down arrow 228
- Playing songs from a playlist 229
- Editing a playlist 230
- 3 Delete the list: 232
- Viewing song info 233
- Managing Your Tasks 236
- 1 Press the Tasks button 237
- 2 Create a task: 237
- Setting an alarm 238
- Writing Memos 251
- 2 Create a memo: 252
- 2 View or edit the memo: 253
- 2 Move a memo: 254
- Writing Notes in Note Pad 258
- 1 Press the Note Pad button 259
- 2 Create a note: 259
- 4 Select Done 259
- 2 Open the note: 261
- Benefits of your handheld’s 267
- Bluetooth wireless technology 267
- wireless 268
- What is device discovery? 269
- 2 Enter the basic Bluetooth 270
- Select phone 272
- Select if your phone 272
- 7 Begin network setup: 274
- 2 Verify Bluetooth status: 276
- 4 Select the computer: 281
- 5 Enter the username and 284
- 6 Select Done 284
- Creating trusted devices 285
- 2 Open the menus 287
- Benefits 290
- About email accounts 292
- Creating an account 295
- Setting basic account options 296
- 6 Do one of the following: 299
- Setting advanced mail options 300
- 2 Set outgoing mail options: 302
- 3 Add a signature: 303
- Testing your new account 304
- Managing email accounts 305
- Deleting an email account 306
- 2 Select the new service: 308
- Adding ESMTP to an account 309
- 2 Add ESMTP: 310
- Getting and reading email 311
- Getting email messages 312
- 6 Select OK 313
- Scheduling auto get mail 314
- Auto get notifications 316
- Setting notification options 317
- Auto get mail retries 319
- Reading email messages 321
- 1 Open VersaMail Preferences: 323
- 2 Customize the font: 324
- 2 Open a new message: 325
- 2 Enter the address: 328
- Send retry 331
- Send retry notifications 331
- Working with email folders 333
- Column divider 335
- Working with email messages 339
- 1 Create the reply: 340
- Working with URLs 341
- Deleting a message 341
- Deleting old messages 342
- 3 Delete messages: 343
- Emptying the trash 344
- Working with attachments 348
- Paper clip 349
- Viewer pick list 351
- Downloading large attachments 352
- Attaching files 353
- Attaching photos and videos 355
- 3 [ & ] OPTIONAL You can 367
- Account information screens 368
- VersaMail conduit shortcuts 369
- Synchronizing an account 370
- Using SSL with the conduit 371
- 2 Select preferences: 372
- Creating and using filters 375
- Turning filters on and off 377
- 2 Turn filters on or off: 378
- 3 Select OK 379
- 2 Add APOP: 389
- 2 Select any of the following 390
- Changing email header details 392
- Backing up mail databases 393
- Options menu 396
- Working with root folders 397
- 2 Select New 400
- 6 Send your message: 402
- 2 Select Send & Check 403
- 2 Edit the message: 405
- 2 Go to the Preferences menu: 406
- 5 Select OK twice 407
- Related Topics 408
- Browsing the Web 409
- Accessing a web page 410
- Address field 411
- 2 Open the Find field: 413
- 3 Search the web page: 413
- Quickly jumping to a page 414
- Changing how you view a page 415
- Adding a bookmark 417
- 2 Select the Bookmark icon 418
- 3 Select the name of the 418
- Arranging the bookmark list 420
- 3 Arrange the bookmarks: 421
- 2 Connect to the Internet: 423
- 4 Select a download option: 424
- 4 Save the web page: 425
- Viewing a saved file 426
- 3 Compose your email message 427
- Changing your home page 429
- 3 Select the Home Page box 430
- Benefits of Dialer 441
- 3 Tap Di al 442
- Tap Dial 443
- 2 Add a speed-dial entry: 445
- 2 Dial the number: 446
- 2 Edit an entry: 447
- Sharing Information 449
- Using the Send command 450
- 2 Select a sending method: 451
- 2 Send the category: 452
- 2 Send the application: 453
- application 454
- 2 Beam the information: 456
- 2 Beam the category: 457
- Beaming an application 458
- 2 Beam the application: 459
- Managing Your Expenses 461
- 2 Enter the expense: 462
- Choosing currency options 464
- Currency 465
- Creating a currency symbol 466
- 3 Create the custom symbol: 467
- 3 Delete the item: 468
- 2 Open the Purge Categories 469
- 2 Select Show 470
- Performing Calculations 473
- Calculator buttons 474
- Viewing recent calculations 475
- Benefits of privacy 478
- Choosing a security level 479
- 1 Open an application 480
- 3 Mark it as private: 480
- 1 Open Security: 481
- Using a password 482
- 2 Create a password: 483
- 3 Change your password: 485
- 1 Enter your password: 486
- 2 Delete your password: 486
- Locking your handheld 488
- 2 Select Lock 491
- 3 Select Lock Device 491
- 3 Create a Quick Unlock 493
- 3 Delete the Quick Unlock 494
- 2 Set the number of password 498
- Benefits of categories 501
- 1 Do one of the following: 502
- 2 Add a new category: 502
- 2 Rename the category: 503
- 3 Delete the category: 504
- 2 Open an entry 505
- Category 506
- 3 Place the application in a 507
- Managing Clock Settings 510
- Setting the primary location 511
- 2 Select Set Date & Time 512
- 3 Set the date: 512
- 4 Set the time: 513
- Pick list 514
- 3 Add the new location: 515
- Deleting a location 517
- 2 Set the alarm: 518
- Responding to the alarm clock 519
- Changing the clock display 520
- Customizing Your Handheld 522
- 1 Go to Favorites 523
- 3 Select a photo for the 523
- Changing the screen fonts 527
- Small bold 528
- Large bold 528
- Adjusting the brightness 529
- Changing screen colors 530
- 1 Open Buttons Preferences: 531
- Setting the date and time 533
- 2 Select the location: 534
- 3 Select Done 534
- 2 Select the location 535
- 1 Open Formats Preferences: 537
- Choosing the input area 539
- 2 Select alternate strokes: 541
- 1 Open ShortCuts Preferences: 542
- 2 Edit the ShortCut: 544
- 1 Open Sounds & Alerts 546
- 2 Select Custom or Silent 546
- 1 Open Owner Preferences: 547
- 1 Open Keylock Preferences: 548
- 1 Open Power Preferences: 549
- 3 Change the speed setting: 552
- 3 Enter the details settings: 555
- 1 Open Phone Preferences: 556
- 1 Open Network Preferences: 557
- 2 Enter the basic settings: 558
- 2 Make the connection: 560
- 4 Complete the script: 567
- Adding plug-in applications 568
- Setting up a VPN 569
- Expanding Your Handheld 571
- Removing an expansion card 573
- Inserting an expansion card 574
- 1 Insert the expansion card 575
- 2 Insert the expansion card 576
- Viewing card information 577
- Renaming a card 578
- 1 Insert an expansion card 580
- 3 Format the card: 580
- Maintaining Your Handheld 582
- Resetting your handheld 583
- Tungsten™ E2 Handheld 563 584
- 3 Wait for the Palm Powered 585
- 3 Set the transfer options: 587
- Common Questions 589
- Moving around 594
- Entering information 594
- Synchronizing 596
- Desktop software 597
- Calendar 602
- Note Pad 603
- RealPlayer 604
- Connecting wirelessly 605
- The VersaMail 606
- Getting Help 615
- Technical support 616
- FCC Statement 617
- Industry Canada 618
- CE Declaration of Conformity 618
- Battery Warning 619
- Intrinsic Safety Warning 620
- Description of ESD 621
- ESD-susceptible equipment 621
- Precautions against ESD 621
- Tungsten™ E2 Handheld 601 622
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