Palm Visor Neo - Macintosh Edition Betriebsanweisung PDF herunterladen (Seite 246)

Page 246 Troubleshooting Tips

Password problems

Problem Solution

I forgot the

password, and my

handheld is not

locked.

You can use Security to delete the

password. If you do this, your handheld

deletes all entries marked as private. You

can, however, perform a HotSync operation

before

you delete the password: the HotSync

process backs up all entries, whether or not

they are marked private. In this case, the

following procedure restores your private

entries and lets you access them:

1. Use the Palm Desktop software and

the cradle to synchronize your data.

2. Tap Forgotten Password in Security

to remove the password and delete

all private records.

3. Perform a HotSync operation to syn-

chronize your data and restore the

private records by transferring them

from your computer to your

handheld.

I forgot the password

and my handheld is

locked.

If you assign a password and lock your

handheld, you must perform a hard reset to

continue using your handheld. See

“Performing a hard reset” in Appendix A

for more information.

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Palm Visor Neo - Macintosh Edition Betriebsanweisung Seite 246