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Appendix B Page 188

Password problems

Problem Solution

I forgot the

password, and my

handheld is not

locked.

You can use Security to delete the

password, but your handheld deletes all

entries marked as private. However, if you

perform a HotSync operation

before

you

delete the password: the HotSync process

backs up all entries, whether or not they are

marked private. Then, you can follow these

steps to restore your private entries:

1. Use the Palm Desktop software and

the HotSync cable or infrared com-

munication to synchronize your

data.

2. Tap Forgotten Password in Security

to remove the password and delete

all private records.

3. Perform a HotSync operation to syn-

chronize your data and restore the

private records by transferring them

from your computer to your

handheld.

I forgot the password

and my handheld is

locked.

■

If you assign a password and lock your

handheld, you must perform a hard

reset to continue using your handheld.

See “Performing a hard reset” in

Appendix A for more information.

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